Processing Time:
All orders are processed within [2] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary based on your location and selected shipping method:
Standard Shipping: [7-8] business days
International Shipping:
We offer international shipping to select countries. Shipping charges and delivery times will be calculated at checkout. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
Order Tracking:
Once your order has shipped, you will receive a tracking number via email. Please allow [24-48] hours for tracking information to become available.
Shipping Delays:
While we strive to ensure timely delivery, unforeseen circumstances such as weather, carrier delays, or high order volumes may impact estimated shipping times. We appreciate your patience and understanding.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please check with your local carrier or contact us at [serenefabrics0@gmail.com] for assistance.
Damaged or Incorrect Orders:
If you receive a damaged or incorrect order, please contact us within [3] days of delivery with your order number and photos of the issue. We will work to resolve the matter as quickly as possible.
For any further questions, please contact us at [serenefabrics0@gmail.com].